1. Non-structural cracks: A non-structural crack is defined as one that that does not affect the structural integrity of the house, although to some they might appear unsightly. In our experience, the attempted patching of non-structural cracks often looks worse and is more noticeable than was the original crack.

     A – Concrete patios, walks and drives can develop cracks due to expansion and contraction of the concrete or the soil on which it is laid. There is no known method for eliminating this condition.

     B – Sheet rock, paneling and wood can develop shrinking cracks in the drying out process of your home. This is normal.

     C – Stucco may have some cracking, which is normal, most commonly found around windows and doors.

2. Oil spots on marble or tile: These materials are soft and can become stained if oil or oil-containing materials are allowed to stand and penetrate the marble or tile. The best protection is regular cleaning and due care.

3. Brick and stone discoloration: Bricks and stone may discolor due to the elements, rain, run off, and weathering or its due to its own chemical composition. Should this occur, it may be cleaned with a manufacturer recommended cleaner. Upon request, we will supply you with the name of company supplying you with brick and stone. Should you desire to clean your brick or stone, please check with this company first regarding what kind of cleaner should be used for your particular color and type of brick or stone.

4. Broken glass: Unless the glass breakage is caused by structural stress, the homeowner is responsible for replacing all broken glass.

5. Mirror defects: Top quality glass has been used throughout your home. The builder cannot warrant possible defects such as waves in glass, scratches, or silvering failure, which are beyond his control. Steam and minute oil particles can affect mirror silvering. Take care not to touch the silvering with painting compounds or oil, which can deteriorate the silvering and diminish the quality of the mirror.

6. Stained woods: Wood cabinets, paneling, trim moldings and doors all have variations in wood grain and in the density of the wood. Wood will not have the uniform appearance of a painted surface.

7. Paint: Quality paint has been used on both the interior and exterior of your home. Surfaces have been properly primed and finished to prevent defects. Under certain conditions or with exposure to extreme sun and weather, color fastness may not be able to be maintained. Chips, cracks, and peeling are common occurrences due to the cause other than the paint or its application.

• After Hours Home Emergency Procedures

  If you experience an emergency with your home after normal working hours (Monday thru Friday 8:00 a.m. to 5:00 p.m.), please take the following steps to ensure the best possible service.

  If you have a gas leak, contact New Mexico Gas Company immediately at (505) 697-3335.

  If you have a broken water pipe please shut off water at house and drain the system. (Open hose bib or faucet at tub or shower). If you have a broken sprinkler line, shut off the water at the meter box by the curb.

  Is this an Emergency? Is there a total loss of power only to your home, total loss of heating or cooling, or flooding?

  If the answer is “yes”, follow the steps below.

  If the answer is “no”, but you have issues that need to be addressed, refer to your sheet on “How to Submit A Warranty Claim” during normal business hours which will give you the best response to your issues.

  1. Follow trouble shooting protocol on pages 13-14.

  2. Contact the major subcontractor associated with the emergency listed on page 23.

  3. Follow up with the Warranty Department on our website at www.slgwarranty.com as soon as possible.